What SaaS Customers Expect in their SaaS Agreements.
The Altimeter Group recently published a report called the Customer Bill of Rights: Software-as-a-Service which caught my attention, as I am a SAAS attorney who works on SAAS agreements (some people...
View ArticleSometimes You Have to go Back to SaaS School
I am a big believer that you have to build trust with your customers before they will work with you. So why does this matter to a lawyer? Well, for a SAAS company to build trust with its SAAS...
View ArticleSaaS Agreement vs. Software EULA. Which Template Do I Need?
As a SAAS lawyer, I sometimes run into the issue of “Do I need a Software as a Service Subscription Services Agreement (SAAS Agreement) or Software EULA?” In other words, what should I start with...
View ArticleWhat Does Your Software EULA or Software as a Service Agreement Say About...
Interesting question. When a software, software as a service or other IT company sends its written software EULA or software as a service agreement to the customer as part of closing a deal, it is...
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